At Missed Call Assist, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you use our website or contact us.
Contents
- Information We Collect
- How We Use Your Information
- How We Store Your Information
- Sharing Your Information
- Lawful Basis for Processing
- How Long We Keep Your Information
- Keeping Your Information Secure
- Cookies
- Your Rights
- Contact Us
- Changes to This Privacy Policy
Information We Collect
When you submit our demo request form, we may collect the following information:
- Your name
- Business name
- Email address
- Telephone number
- Any additional information you choose to provide
How We Use Your Information
We use the information you provide to:
- Respond to your demo request
- Contact you about our services
- Answer your questions and provide customer support
- Improve our website and services
- Comply with our legal obligations
How We Store Your Information
Your personal information is stored securely and is only accessible to authorised personnel. We take reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction.
Sharing Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers, where necessary, to operate our business, such as for website hosting, email services, or customer communication platforms. These providers are required to keep your information secure and only process it on our behalf.
Lawful Basis for Processing
We process your personal information in accordance with UK data protection law. In most cases, we process your information because it is necessary to respond to your enquiry or take steps at your request before providing our services. Where required, we may also process your information to comply with legal obligations or where we have a legitimate business interest in communicating with prospective and existing customers.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. Cookies are small text files stored on your device. You can control or disable cookies through your web browser settings at any time.
Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where appropriate.
- Object to or restrict certain types of data processing.
- Withdraw your consent where processing is based on your consent.
Third-Party Services
Our website may use trusted third-party services to help us operate our business and provide our services. These may include website hosting providers, contact form software, analytics services and email communication platforms. Where these services process personal information on our behalf, they do so in accordance with applicable data protection laws and appropriate security measures.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, don’t hesitate to get in touch with us using the details provided on our Contact page or by emailing hello@missedcallassist.co.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices. Any updates will be published on this page, and the revised version will take effect immediately upon publication.
Last Updated
Last updated: 10 July 2026
How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it will be securely deleted or anonymised.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. While no online system can be guaranteed to be completely secure, we work to maintain a high standard of data security.